Can’t access my O2 account

[J-wheeler]

Hi,

Ever since signing up in June 2023, I haven’t been able to access my account. Everytime I log in online or in the app it comes up with an error. Please could you fix this so I can manage my settings and check data use in the app.

thabks

[MI5]

@J-wheeler 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

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