My 2 kids have PAYG phones for years that I manage through myO2 and my account/profile has my email address on it. I recently moved my own pay monthly contract from Vodafone to O2 via virgin media (it was a condition of getting a better broadband/TV deal) but I was forced to set up a new email address for this new account due to some form of 'issue' that meant they couldn't accept what they called my 'invalid' email address. I assumed once it was set up i could just change the email address on my new account to be my actual email (which of course is valid) - however I have so far failed!
Ideally what I would like is one account/profile for O2 with one logon and one email address where I could see and manage all my O2 products (2PAYG and 1 PM). This seems impossible for O2 with multiple call centre staff telling me various different things including 'You can't mix PAYG and PM', 'You can only have 2 numbers on one account', 'You can only have 1 number per account' and 'You can do it but the system isn't allowing me; let me transfer you.....' This isn't hard for other mobile companies but O2 are struggling with what sounds like basic account management - so if anyone knows what is actually possible and how to do it that would be great.
However for the moment I've assumed this is too hard for O2 to manage in 2024 so I've settled for at least having the same email address on each 'account' but this seems oddly impossible too! the PAYG team say they need to transfer me to PM and the PM team say they can't do it only the PAYG team can do it.... O2 seems to think they are somehow two totally separate businesses and that no customer could ever have both a PAYG and a PM phone with them!!
Any help greatly appreciated
