Do your calls still work regardless of message?
Do you have an overdue payment @CarolineAsh
They usually restrict calls in those circumstances, eventually leading to a complete bar
If this isn't the case with your account you need to contact them
Download Skype and use it to call any of the free numbers in the link
choose any option
*The Game Is On*
I'll ask @O2Lisa to contact you in the morning.
Track usage, upgrade and get support with the My O2 appDownload My O2