Bull

[Sharon15]

I have called this morning and you are closed? 

[Sharon15]

Why have you added £10.99 to my bill? 

[Enlli]

This is a customer to customer Community. There are no O2 staff here.

Have you checked you bill in my O2 to see what the charges are for?

Guide: How to find help & contact O2 

Customer services usually open around 8am UK time

[MI5]

@Sharon15 

The usual bank holiday hours are 10am to 4.00pm.

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2 And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.

If you still need help then the Social Media teams will be on hand, just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Thanks