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Broken Screen

dhill76139
Level 1: Joiner
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Hi,

 

I have recently got a new phone and I accidentally dropped it on the first day!  Would there be any cover under my 14 cooling off period?

 

Thanks

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Bambino
Level 74: Whizz kid
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@dhill76139 Not unless you had insurance. If you have a homeowner's or renter's contents insurance policy, check that. You may be insured.

I DO NOT WORK FOR O2



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Bambino
Level 74: Whizz kid
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@dhill76139 Not unless you had insurance. If you have a homeowner's or renter's contents insurance policy, check that. You may be insured.

I DO NOT WORK FOR O2



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madasaf1sh
Level 61: Brainiac
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@dhill76139

No, if you dropped it then it is not faulty and the cooling off period does not apply. As you would have to return the phone in the state it was delivered to you.

I'm afraid it will be an insurance claim or paid for repair.
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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