Were you on a promotion before @Chloe36 - for example, 3 months free - and has that just run out?
If you have queries then you would need to check with customer service.
You can either call them on 202 or message using social media - links below.
Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
