Billing me for something I never approved or use

[PL2]

Good day,

You are billing me with monthly payment for something I have never approved or ever used.

My account number on the email is: given when in chat

Please discontinue this immediately.

I cannot go onto the phone to do this as I do not have the sim or an active phone with this number in use.

Kind regards,

Peter

[MI5]

@PL2 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2 

[TallTrees · Accepted solution]

Hi @PL2 

Also check here

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

Phishing, Smishing & Scams. Latest info & advice. 

You will need to contact O2 customer services 

We are a customer Community forum 

Not o2 CS

Best wishes