02-02-2024 11:12 - edited 02-02-2024 11:28
02-02-2024 11:12 - edited 02-02-2024 11:28
Good day,
You are billing me with monthly payment for something I have never approved or ever used.
My account number on the email is: given when in chat
Please discontinue this immediately.
I cannot go onto the phone to do this as I do not have the sim or an active phone with this number in use.
Kind regards,
Peter
Solved! Go to Solution.
02-02-2024 15:17
02-02-2024 15:17
Hi @PL2
Also check here
Guide: Have you fallen for or been conned into a premium rate scam? What to do next
Phishing, Smishing & Scams. Latest info & advice.
You will need to contact O2 customer services
We are a customer Community forum
Not o2 CS
Best wishes
02-02-2024 14:54
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks
Guide: How to find help & contact O2
02-02-2024 15:17
02-02-2024 15:17
Hi @PL2
Also check here
Guide: Have you fallen for or been conned into a premium rate scam? What to do next
Phishing, Smishing & Scams. Latest info & advice.
You will need to contact O2 customer services
We are a customer Community forum
Not o2 CS
Best wishes