Billing and unable to access my account on the O2 App

[Harvey12]

Hi, I’ve been trying to log in to my O2 App to sort out my billing and it won’t work, I’ve recently just seen that O2 have just tried to take out £550 pound out of my account and I’m trying to understand why? I’ve had money in my account so O2 can take money out of it and I keep getting letters saying I’ve failed payments, however taking over 500 quid out is insane. A little bit more light on the situation and maybe letting me into my account would help me sort out this situation!

[Bambino · Accepted solution]

@Harvey12 You can speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

You can also call customer service.
Call 202 from your mobile or 0344 809 0202 or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)