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Ashleyidd3nd3n
Level 1: Joiner
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Good morning. 

I am a little concerned as to why my bill is £73 this month ? I have paid off my phone so was told the bill will be reduced once the device had been paid off

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gmarkj
Level 66: Unequalled
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We can't help with that @Ashleyidd3nd3n as this is a customer community.

Your My o2 should show what the bill is made up of - see if these help:

Guide: How do I get to the 'Download Bill' page? 

Guide: My O2 App 

If not, you need to get in touch with customer services:

Guide: How to find help & contact O2 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MI5
Level 94: Supreme
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@Ashleyidd3nd3n 

If your contract was with a third party and not directly with O2, you will need to upgrade to a sim only contract to reduce your costs.

Use USwitch
https://www.uswitch.com/mobiles/compare/sim_only_deals/o2/
Choose the deal you want
This will automatically redirect you to the O2 website
Just follow the prompts and choose the UPGRADE option
Complete the deal and nothing on your account changes except the tariff at the new cheaper cost
Payment date is the same and your next bill will be at a cheaper rate and will be made up of the pro rata cost of your old tariff and your new tariff
The change should show in My O2 within 24 hours
Volt benefits will still apply as will possibly a 3 month extra such as Disney+

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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