cancel
Showing results for 
Search instead for 
Did you mean: 

App and website not showing my details

Joanne3146
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I’ve had the o2 app for years but now it’s telling me it’s unavailable to me. I go on the website to look at my device plan and it’s not showing me anything but o2 WiFi. Anyone else having this issue??

Message 1 of 2
95 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 143938 Posts
  • 634 Topics
  • 27585 Solutions
Registered:

@Joanne3146 

O2 have messed up a system update which is effecting thousands of customers.
This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 2
93 Views