08-05-2024 16:28
Hi one question in order to login into my o2 account it’s asking for a confirmation code but the phone number it’s giving I don’t have access to what can I do
08-05-2024 16:31 - edited 08-05-2024 16:31
08-05-2024 16:31 - edited 08-05-2024 16:31
You need to contact O2 to update your number Guide: How to find help & contact O2
08-05-2024 16:32
Good question - you may need help from O2, Guide: How to find help & contact O2 will help you get that.
Tagging @Dave-O2 as this appears to be a side-effect of a change recently to make 2FA by SMS be the default for login to both Community Forum and your MyO2 on-line.
The MyO2 App does not have the same limitation, as far as I have been able to determine, can you try that method to access MyO2?
Good luck @Felipe