Solved: 6 month amazon prime subscription

Shannon02 · ‎04-05-2021

I got in contact with someone a couple of months ago as i was still getting charged for amazon prime video. i was told that they would cancel the subscription however, months later i am still being charged £4.99, meaning i have lost about £30/40.

Bambino · ‎04-05-2021

@Shannon02 See this guide: https://community.o2.co.uk/t5/Other-Products-and-Services/Guide-Adding-and-removing-O2-Extras/m-p/14...

You'll have to speak to customer service about still being charged.

Guide: Coronavirus Community Help and Support

I DO NOT WORK FOR O2

View solution in original post

Bambino · ‎04-05-2021

@Shannon02 See this guide: https://community.o2.co.uk/t5/Other-Products-and-Services/Guide-Adding-and-removing-O2-Extras/m-p/14...

You'll have to speak to customer service about still being charged.

Guide: Coronavirus Community Help and Support

I DO NOT WORK FOR O2

Martin-O2 · ‎07-05-2021

Hey @Shannon02 you should be fine if you follow the above advice but if you do have any more questions then let us know.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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