5g SIM

[Janny228]

I need to confirm that someone from 02 rang me yesterday and set me up on the Virgin Media/02 site and arranged to send me a 5G Sim. If this is so, i have just found out that my device dies not support 5G

[Enlli]

We can't confirm as we are all customers here.

Two things we can say

1. Virgin very rarely make outgoing calls.

2. A 5G SIM will work in a none 5G handset.

There is a chance you might be a victim of fraud. Did you give them any personal information?

Check by ringing O2 on 202 to see if the call was genuine.

Phishing, Smishing & Scams. Latest info & advice. 

[jonsie]

Sounds likely to be one the 'newer' fraud calls

If you think you’ve been the victim of fraud, whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:

Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.
Change your account and online account passwords. Not just your O2 account. All of them.
Forward fraudulent texts to O2 for free on 7726.
Contact Action Fraud on 0300 123 2040.
Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.
Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.
O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.

You can block the number that called you, or any number you think may be suspicious.

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
There are also these links to look at:
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/

You can also reach O2 via social media:

(Facebook)   ((2) O2 (@O2) / X (twitter.com)  or  (O2 UK (@o2uk) • Instagram photos and videos)