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5G sim

SteveBB
Level 1: Joiner
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Hi, I’ve just bought an IPhone 13 but my current sim doesn’t access 5G. How do I order a 5G sim for my current phone number?

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MI5
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@SteveBB 

Quickest and safest way is to go in store with photo ID.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
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@SteveBB If you order the sim online or over the phone you will be disconnected from your current sim before you receive the new one. Incredibly stupid way for O2 to do that, but that's what happens.

I DO NOT WORK FOR O2



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Message 3 of 7
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MI5
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Whereas, in store, it's an instant change with no loss of service.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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Just so you know you will need a 5G capable phone (presuming you have seeing as you are requesting a 5G sim) but you need to be an area covered by O2 5G

Message 5 of 7
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MI5
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Yes, iPhone13 ^^^

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 7
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jonsie
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