Solved: 4G but no service

GuruJ · ‎12-08-2022

Hi,

I recently have paid my bill for my phone, however today I have 4G/5G but when I attempt to use apps or internet it doesn’t work or load. I have full data, it works when I connect to wifi.
I have tried airplane mode and tried switching phone off then back on and still not working.
Any help would be appreciated.

MI5 · ‎12-08-2022

@GuruJ

You need to contact payment management to get your data reconnected.

To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎12-08-2022

@GuruJ

You need to contact payment management to get your data reconnected.

To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

4G but no service

pac number

Change of personal details

Rolling plan

Order confirmation

Device plan paid off - what happens with my sim an...