02 app issue

[M2]

Heya,

My O2 app will not let me sign in. It says I do not exists but I am with 02.

Thanks

Mary

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

[pgn]

@M2 - Can you sign in via web browser

https://accounts.o2.co.uk/signin

If not, a call to O2 is needed, social media links in the URL below, or call 202 if Contract or 4445 if PAYG, at about 08:15 in the morning. Good luck!