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02 App login not working

Vic8700
Level 1: Joiner
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The 02 app no longer allows me to log in. I have tried reinstalling it.

When entering my details it states ‘something went wrong. Please try later’

It is getting very frustrating. Anyone else having issues?
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MI5
Level 94: Supreme
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We've had a few people with the same problem.
Give customer services a call to look into it for you. http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 126922 Posts
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Registered:
We've had a few people with the same problem.
Give customer services a call to look into it for you. http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 8
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Cleoriff
Level 94: Supreme
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Hi @Vic8700

Yes quite a few people. Some found it was due to the time of night when it was down for maintenance...others need to ring CS and ask them to reset their account https://www.o2.co.uk/contactus

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Vic8700
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Many thanks. Will contact customer services.
Message 4 of 8
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b4u2
Level 7: Part Timer
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are you abroad?
because i have been having issues for a long time
server error 500
Message 5 of 8
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dgilbert2
Level 13: Prompter
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There does seem to be a steady stream of My O2 app problems these days. Hopefully O2 will get the various errors fixed soon with all the feedback in this community.

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jonsie
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As ever, there seems to be no end of system issues these days.

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CustardCreams
Level 1: Joiner
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i try so many times to log into the 02 app - i've changed my password a few times - works on the desktop site but not the app

Message 8 of 8
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