How-to Guides
Find helpful guides written by the community.
cancel
Showing results for 
Search instead for 
Did you mean: 

Blog Articles

Guide: How to Connect to WiFi Extra

I have recently moved to O2 and have been trying to find out how to connect to WiFi Extra. After talking to customer support and searching without much success, I stumbled across a way. So hoping that...

6 Comments

Samsung Galaxy Watch 4 "Emergency Calls Only" Fix

If you're on O2 and you're getting "Emergency Calls Only" on your watch when out of range of your phone here's the fix! I know this is a big problem for a lot of people, some of whom have returned the...

5 Comments

Guide: Connecting your Samsung Smartwatch

It's time this was written up as a guide, so here goes.If you buy your watch from O2, it should be setup for you at the time of purchase.If you buy elsewhere, you'll need to go in store to get setup.S...

12 Comments

Guide: Adding and removing O2 Extras

We get many queries about adding O2 Extras on the Community Here is a step-by-step guide on adding and removing Extras Adding an Extra When you upgrade or take out a new contract on O2 there is usuall...

30 Comments

How-to guide: My O2

Get the app here! Contents of this guide: Overview Info for first-time users Account section Getting help Explore Settings 1. OVERVIEW Check out this video for a quick overview of the app: More info (...

25 Comments

Spend Caps on O2

Any contracts taken after 1st October 2018 can have a spend cap applied. If your contract was taken prior to that point, you must wait until you upgrade, change or renew your contract. O2 have some ex...

10 Comments

How to change your mobile number

Get a new O2 mobile number You can do this by simply calling customer services on 202 (Pay Monthly) or 4445 (Pay as you go).O2 will allow you one free mobile number change should you wish to change it...

19 Comments

O2 Age restriction: what it is & how to manage it ?

Following OFCOM regulation, all O2 sim cards come with age restriction turned on. The customer or user must be able to prove to O2 that they are over 18 to have the restriction removed. Sites, as clas...

24 Comments

Your Allowances - what is and isn't included.

All O2 contracts, SIM only tariffs and PAYG big bundles come with some allowances. All customers can keep track of their allowances in their MyO2 General Calls and Texts All calls to UK 01, 02, 03 or ...

11 Comments

Cancelling your contract - An updated guide

With some new rules coming into force on Monday 1st July 2019 making it easier than ever to cancel your contract and switch networks it’s probably time to update the old guide on cancellation to use t...

121 Comments

Tips to avoid unexpected charges on your bill

There is nothing worse than finding yourself with a bill which is higher than expected. This guide will show you ways to avoid this wherever possible. Listed below are some of the ways to help limit e...

34 Comments

Text Message Tips (not sent or received)

A couple of tips if you have problems either sending or receiving text messages especially after any network issues, either with a local mast or whether a widespread network outage. To send a text mes...

43 Comments

iPhone XS/XS Max/XR Dual Sim Guide

Hi there - If you've landed on this guide in search for information related to the new Apple devices (iPhone 11, 11 Pro & Pro Max), head over here to our Apple megathread for more information. If you'...

28 Comments

How to Lengthen Ringtime on any O2 Mobile

How to Lengthen Ringtime on any O2 Mobile. This is for all Pay Monthly and Pay and Go mobiles. The following method will work on any O2 mobile and means you can control the time interval before a call...

28 Comments

Guide - How do I find my own mobile number?

Hi there! This is one of our most-viewed guides! If you landed here in search of info on what your mobile number is, would you mind letting us know some details on why you're searching for this, in ou...

20 Comments

How to Top Up (PAYG)

*** There are various ways to Top up a PAYG mobile, if the the FIRST top up fails for any reason you can use a voucher to complete the top up. These are available from any O2 shop or other shops displ...

12 Comments

How do I know my Community reward has been applied?

Not only is the o2 community an awesome place to be, but there are also a number of perks - on top of helping others and the competitions that are run here! One of those are the community rewards that...

22 Comments

Forum Guide: Registering on the Forum.

Hopefully, this guide will walk you through the forum registration process, but why register? You will be able to create a topic to get help, reply to other posts to offer help, give Kudos, chat with ...

24 Comments

Google Assistant & Voice recognition on Android

OK Google : Hard to say, Harder to use? Not Necessarily! OK Google : but I prefer use Alexa, Cortana or Siri or prefer typing. Also saying OK Google makes me feel stupid. Fair point but you have to ta...

5 Comments

Backing up your phone.

From time to time you will have the need to back up your phone and transfer everything to a new one. In this guide I'll try and talk you through the best ways to do this. Staying with the same type of...

17 Comments

Roaming in Turkey and Cyprus

One of the many questions that is asked in the Forum is regarding Roaming in Turkey and Cyprus. First lets start of with Cyprus. CYPRUS: is split into North and South, North being Turkish and South be...

10 Comments

LTE UK Bands, Who owns what Band

The UK and the World have become a very confusing place regarding LTE Frequencies / Bands and who owns what. People ask many time, If I buy a phone in China or the US, will it work ok in the UK. No I ...

5 Comments

International Calling From UK - Versus Roaming abroad

Many Questions are asked on the forum regarding what’s the difference between International Calling from the UK and Roaming Abroad. ————————————————————————————————————————————————— INTERNATIONAL CALL...

7 Comments

What code do I need: PAC or PUK

One of the many questions on here is about PAC or PUK codes, but there is a lot of confusion over which code is actually needed. So, here is a (very) short guide about them. A PAC code is a Port Autho...

10 Comments

Where is my discount or Extra Data?

We get a number of questions about how discounts and data promotionsare applied to O2 tariffs and why it appears not to be added to the account.In order to help, I've created a small guide.First thing...

22 Comments

SignVideo - Speaking to O2 using British Sign Language

What is SignVideo? If you communicate using British Sign Language (BSL) then contacting companies over the phone can be quite a challenge! There are of course Text Relay services (formerly known as Te...

7 Comments