at that time of night the system could have been down have you tried again ?
You could try again this morning. If you have no joy then you can ring customer services http://www.o2.co.uk/contactus or go instore to get the phone you want http://www.o2.co.uk/help/pay-monthly/upgrading-your-pay-monthly-mobile
*The Game Is On*
@Anonymous Can you give us an update on this? Did you find out what was causing the upgrade process to fail?
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