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pay up front for life cancelled by o2!!

Anonymous
Not applicable
I have had a "pay up front for life" contract for many years. Without notice or regret, O2 have changed it to a £35 per month contract. The reason given is a change to a new computer system causing it to "lose" some or all of the Pay up front contracts!!
Can they legally breach the contract?
Has anyone else suffered this?
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jonsie
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O2Lisa
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You're welcome @jonsie smiling

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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sch_pufl
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Just wanted to thank @O2Lisa for all her help, and time, and most importantly "understanding" looking into my "Paid Up Front For Life" account. I realise our accounts are quite old and a bit odd, and its hard to explain on the phone to customer services. So I was so grateful for 02lisa's help. Pleased to say a new sim has arrived, thanks to o2Lisa, so fingers crossed all is well and our accounts should continue to work with the upcoming o2 network changes, mentioned in the letter, with the new sims. Though not been brave enough to swap it just yet, just incase there is a hiccup. Has anyone on a PUFL account swapped their sim?

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O2Lisa
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Aw you're very welcome @sch_pufl smiling

Let me know if there's ever anything else I can help with.

 

Have a lovely day.

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Cleoriff
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@O2Lisa 

Do these customers actually retain their Pay Up Front For Life account?

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O2Lisa
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Morning @Cleoriff, hope you had a nice weekend smiling

Yes they do, customers accounts will continue as normal as long as they are used regularly

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Cleoriff
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That's good news @O2Lisa. Thanks for the info. thumbsup

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jonsie
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Thanks for that @O2Lisa 

Presumably insufficient usage within 6 months

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sch_pufl
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Anyone else on the PUFL accounts had the email from o2 saying, "From 2 August we'll be moving you onto the latest version of our Pay Monthly Mobile Agreement, which...

 

Its seems charges outside our allowed usage will change, but I assume as we are PUFL there is not the monthly charge, and that our usage allowance will stay the same and not be altered by this?

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Essex
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I’ve just received the same, also hoping it doesn’t apply to pay up front for life
Message 90 of 112
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