Please help me, 48 hours ago I posted that o2 has erroneously billed me for o2Roaming, my mother had a stroke in the Caribbean and I came out here (from London) to care for her. I had not requested the o2Roaming Service but nonetheless I have been billed and it appears that I am to be billed on a daily basis. Yesterday, I missed 2 random phone calls from whom I assume to be o2 and after returning the call the response received was ' the number you have dialled is not assigned please check the number and try again', I redialed the number but unfortunately received the same message. I also received a text from o2 which provided instructions as to how I can cancel o2Roaming, however, when following the instructions I was once again met with a failure to get through to o2, after numerous attempts I gave up.
On the o2 website there is no direct line which I can use to resolve this matter and so I am assuming that I will continue to be billed until o2 take it upon themselves to phone me at some time in the future! Does anyone have a helpful idea ?
Eben
