o2 shop won’t let me checkout!

[Barnie]

I’m trying to buy a 120gb preloaded data sim that lasts for 12 months from O2 shop. It won’t let me make the one off payment of £50 because it says my email address is already registered with O2, so can’t pay because my PayPal and my Apple pay is registered to same email. Phoned 202 for help, spent hours getting passed around and constantly going through security and not one person can help!

So I can’t buy the sim…

I just cancelled a rolling monthly contract to then buy this sim and now it won’t let me, pulling my hair out!

[jonsie]

Have you tried with a different email address as a new customer?

[Oxonian]

@Barnie 

I think that O2's sales team should be able to help you. You can message them on social media :-

Facebook :  https://o2uk.co/O2CFB

X (Twitter) :  https://o2uk.co/O2CTW

Instagram :  https://o2uk.co/O2CIG

Alternatively, you can call them on 0800 081 0255 :-

Guide: How to find help & contact O2 

[Barnie]

@jonsie 

Not possible to use another email address, I can’t change my Apple ID or PayPal ID, they both have same email address, so can’t pay

[Barnie]

@Oxonian 

I have spent the entire bank holiday Monday on the phone to O2 sales, been through security 6 times, spoken to anyone who could help but they can’t, they have no idea what to do and don’t even know the deal exists on O2 shop.

[Oxonian]

@Barnie 

OK, fair enough, at least you tried. 👍