o2 lack of loyalty rewards

Anonymous · ‎19-05-2015

Ive never written anything on here regardless of how irked ive been but i guess today i had an incentive.

Being an o2 customer for probably a decade sometimes paying bills in excess of £200, i thought the least that loyalty would get me was a new phone at in the least the same price or tariff as the competitors (no less mind).

I refused to switch to the competition even when they offered me better deals, but the day my choice became match a deal every one else offers or leave, the company was happy to end our relationship.

I could not believe staff telling me to find a friend to use their personal rewards and that "o2 rewards" is unique just so they could compete with their own price hike. FYI i can (and will) have 20% off Vodaphone through work already and every company that offers the phone had a parallel anytime upgrade anyway... Tesco, Voda..all of them. Good luck with these guys..hope your experiences leave a less bitter taste in your mouth.

jonsie · ‎19-05-2015

O2 long since speed matching competitors and loyalty has been removed from their dictionary. The only incentive to stay with o2 these days is coverage and a Refresh contract. Always go for the best deal for yourself bit check coverage using P&G sims before committing to a contract.

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MI5 · ‎19-05-2015

Check coverage with other networks PAYG sim cards then choose the cheapest deal with the best coverage for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Anonymous · ‎19-05-2015

The only loyalty you get from O2 is the refresh tariff

Anonymous · ‎29-07-2015

Interestingly I've just been phoned by O2 as my contract is up shortly stating that as I've been with them for years, I have a 'loyalty bonus' and can get various deals including a tablet for 40% less... free phone contract for a year would be what I actually want, but found it odd I was offered something without asking.

jonsie · ‎29-07-2015

If indeed it was o2, maybe they are realising that fair deal for all alienates all contract customers.

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MI5 · ‎29-07-2015

They seem to be a bit more flexible just lately.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎29-07-2015

Not sure it would have actually been O2?

Veritas Numquam Perit

jonsie · ‎29-07-2015

@Cleoriff wrote:
Not sure it would have actually been O2?

Exactly. ...

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Fellwalker · ‎03-08-2015

6 months ago I was given a reasonable loyalty discount by O2 for staying and renewing my contract.

Note 9. O2 since 2007.