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no signal frequently

Anonymous
Not applicable

one week now without any phone signal in Buxted area, ongoing problem O2 seemingly doing nothing to resolve or answer complaints

Message 1 of 11
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perksie
Level 69: Guiding Light
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Your local mast is down so they'll be working on it, give them a ring when it's fixed and they may well offer you something for the inconvenience: http://status.o2.co.uk/

 

Live results for Buxted, East Sussex, England

 
  • Sorry a phone mast close to you isn't working

    This means you might experience problems making calls, using the internet, or sending/receiving emails.

    Updated 14:00 (refreshed hourly). Recent faults might not show yet.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 2 of 11
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perksie
Level 69: Guiding Light
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Registered:

Your local mast is down so they'll be working on it, give them a ring when it's fixed and they may well offer you something for the inconvenience: http://status.o2.co.uk/

 

Live results for Buxted, East Sussex, England

 
  • Sorry a phone mast close to you isn't working

    This means you might experience problems making calls, using the internet, or sending/receiving emails.

    Updated 14:00 (refreshed hourly). Recent faults might not show yet.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 2 of 11
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jonsie
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You can register for text updates by calling customer service. At least they are aware of the problem. 

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Message 3 of 11
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perksie
Level 69: Guiding Light
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@jonsie wrote:

You can register for text updates by calling customer service. At least they are aware of the problem. 


You can also do it from the status page now which is useful.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 4 of 11
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Anonymous
Not applicable

The signal on my mobile phone keeps going from 5 dots to one or none

Message 5 of 11
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jonsie
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Hopefully they will get it sorted sooner rather than later.

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Message 6 of 11
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perksie
Level 69: Guiding Light
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@Anonymous wrote:

The signal on my mobile phone keeps going from 5 dots to one or none



Is this a new problem?

Have you tried another location?

Have you checked for work being done in your area? http://status.o2.co.uk/

Have you tried your sim in another phone?

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

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Message 7 of 11
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jonsie
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Message 8 of 11
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perksie
Level 69: Guiding Light
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Wrong link @jonsie slight_frown

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 9 of 11
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jonsie
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