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Anonymous
Not applicable

Anybody else had an upgrade no show thanks to poor service and comms between UKMail and o2?

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MI5
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Yes, loads.
If you use the search function you'll find quite a few complaints.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Message 2 of 12
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Anonymous
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Why don't O2 use a reliable courier company
Message 3 of 12
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MI5
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That would be too easy wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 12
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Cleoriff
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Absolutely ridiculous. It surely has to stop soon.?Smiley Mad

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MI5
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Well they do have a 50% success rate wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
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@MI5 wrote:
Well they do have a 50% success rate wink

Then we shouldn't moan then....Shocked

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Message 7 of 12
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MI5
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Indeed wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 8 of 12
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MI5
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There's a 3 year old thread here bemoaning their service http://community.o2.co.uk/t5/Discussions-Feedback/Anyone-Else-Had-problems-With-UK-Mail-Delivery/td-...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 9 of 12
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jonsie
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Seems upgrading instore is the only way if you don't want to deal with uk mail. No doubt they are the cheapest out there and perhaps the savings outweigh the loss of phones? 

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Message 10 of 12
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