iphone unlock

Anonymous · ‎06-04-2011

Hi,
I bought an iphone on ebay and need to get the phone unlocked, it is with o2 and i am on Orange.
I have spoken to Orange who tell me I must contact o2 who should unlock it, can someone please help?
Thanks
Shaun

adamtemp64 · ‎06-04-2011

see the iphone general or techinical threads or my links below.

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎06-04-2011

Hi
Thanks for the reply, I've found the unlocking request form already but the problem is I am not an o2 customer

adamtemp64 · ‎06-04-2011

Then you need to get a payg O2 sim top up £20 make a few calls then use the form leaving at least £15 credit to do the unlock

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

jonsie · ‎06-04-2011

You need to obtain a O2 P&G sim card and top it up. Make a few calls and texts and then ensure you have £15 credit on the phone when you send the unlock form.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎06-04-2011

ah right I see thanks.
Just have another quick question, Do I have to put the payg sim in the phone I'm wanting to unlock?
The reason i ask is because I have family who are on o2 payg but they are miles away I could always top them up tonight and complete the form, or would I need to physically put a sim in the phone i'm wanting to unlock? I'm not sure if the network will want to record the sim against the phone first?

Anonymous · ‎06-04-2011

or my partner has a contract o2 sim, would they beable to do it?

jonsie · ‎06-04-2011

Yes your partner would be able to use their sim but again, the sim would have to be in the phone and seen to be being used until the phone has been unlocked.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎23-12-2012

hello

I have an iPhone 2G which is locked to O2 network, and I have had a pay monthly sim only sim card put into that iPhone and I have made a call and sent a text. after I have filled in the 'unlock my phone' form and sent to O2, O2 replied like this:

Thank you for your iPhone unlatching request.

I'm sorry, we have not been able to unlatch your iPhone at this time.
The reason given is: The Mobile Number provided has not been registered
to the IMEI provided
Thank you,

O2 Customer Service

I think they are wrong, what do you think?

please can you tell me what to do

MI5 · ‎23-12-2012

Use it some more and try again,. Also make sure you entered the IMEI correctly on the form.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)