cancel
Showing results for 
Search instead for 
Did you mean: 

iPhone Internet Use Abroad - £400 bill

Anonymous
Not applicable
I bought an iPhone on a £35/month contract, with o2, roughly three months ago, having been an o2 pay as you go customer for the past 7 or 8 years.

I've just returned from a holiday in Porto Santo (Portugal, EU), and have received a bill from o2 for approximately £400 (four hundred pounds) due to internet use abroad. I turned the data roaming function off the second day of my week-long trip, and instead connected to the internet through the hotel's free wi-fi connection (having been told the hotel provided free wi-fi internet access at the welcome meeting on day two). I probably accessed the internet for around an hour / 90 minutes per day, for checking work e-mails, flight times, and other general browsing. I did not download any songs or videos.

Is there anything I can do to query and reduce this cost? I am both astonished and gutted at having run up such a bill.

I received inadequate warning of the cost of browsing, and no warning of the charges I was incurring day by day. Obviously if I had known when I reached £20 or even £10 I would have stopped browsing the internet immediately and completely.

My girlfriend received a text message from vodaphone just before midnight one evening saying that if she remained connected to the internet beyond midnight UK time, she would be charged £4.99. I received no texts of the sort.

Are all mobile phone networks the same in terms of allowing users to run up such bills?

I have e-mailed o2 about this, but their response said that I was charged because the wi-fi network that I was using was chargeable, hence the bill of £400 for accessing the internet through wi-fi.

The bill is due on the 28th June, by direct debit. I am considering cancelling the direct debit until the issue is resolved. Is this wise?

Any advice would be greatly appreciated.

Thanks,

GHA
Message 1 of 24
3,093 Views
23 REPLIES 23

Anonymous
Not applicable
As this place is already inundated with repeated posts I would just look at your duplicate other post that Adamtemp has replied to.
Message 2 of 24
2,407 Views

Anonymous
Not applicable
Or the other duplicate post I replied to.

Its very very poor netiquette to post the same question in multiple places and on most forums would get you banned. (but not here)
Message 3 of 24
2,407 Views

Anonymous
Not applicable
Or the other duplicate post I replied to.
Its very very poor netiquette to post the same question in multiple places and on most forums would get you banned. (but not here)


Shame, even if you are not advertising repeating the same post 4 times on the forum is still spamming it!
Message 4 of 24
2,407 Views

Anonymous
Not applicable
should have done what i done, im going to turkey next week for 2weeks i got 2 to put a bar on my phone incase my bill goes over £20 they wil txt me before i do
Message 5 of 24
2,407 Views

Anonymous
Not applicable
O2 are doing it now but just started this week, you can maybe set a limit but even if you don't they are saying they will text you warning you about how much your usage is getting to be. Not sure what the limit is when they start though.
Message 6 of 24
2,407 Views

Anonymous
Not applicable
To be mage sure that I am only using the provided Wi-Fi when i'm on holiday I always switch my phone into airplane mode and that way if I get no response then the wi-fi in the place isn't working or its not configured properly and then I am assured that I am not running up a huge bill.

I also turn off all auto updates on apps that I have ie eBay, VourcherCloud etc
Message 7 of 24
2,407 Views

Anonymous
Not applicable
Ask them for a fully itemised detailed bill proving how in fact you spent that much. They won't be able to and will write it off as a goodwill gesture. 400 pounds is mad.
Message 8 of 24
2,407 Views

Anonymous
Not applicable
Ask them for a fully itemised detailed bill proving how in fact you spent that much. They won't be able to and will write it off as a goodwill gesture. 400 pounds is mad.


Or they will tell you to check your online bill which is fully itemised :robotindifferent: If he wants a paper copy he will have to pay for that
Message 9 of 24
2,407 Views

Anonymous
Not applicable
The online bill does not cover fully itemised internet use for abroad. That is the work round.
Message 10 of 24
2,407 Views