why has o2 no longer have an online assistant and no i dont mean that AI robot that keeps telling me that the agents are all extremely busy and that i can ask them then when i type explaining everything they repeat the same unuseful answer they gave a minute beforehand, there is too many companies that have disabled their online help to a broad questions and answers section it is not fair they are so unaccessible and o2 were once one of the best for online communication to the customers i have often in the past been able to renew/order a new contract etc. the situation i have is that i have no signal in my own home i have to go out to my balconey to get a signal indoors if i get through to someone i get either cut off or they are breaking up i have tried resetting all my settings on phone i have checked on the my network app and all it tells me is there is a proble with a local mast and that they are on it now you might think oh wait and they will fix it but it has said that same message for months and it is getting beyond a joke now my family have to use whatsapp to call me even just signing into websites they send codes to my mobile which i dont receive till hours after its crazy why i am paying for a service i dont get.
