Solved: chat message waiting in line

Anonymous · ‎06-11-2016

why not give a estimated wait time or you *** in line so we can roulghy guess how long we have to wait and whether or not we have time to eat a 3 course meal while we wait?

Toby · ‎07-11-2016

Hi @Anonymous,

Sorry to hear you've had some issues getting into contact with us. We have experienced a few access issues over the last week. Have you tried again this morning?

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Get involved:
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• Want to have a chat? Drop me a direct message.

MI5 · ‎06-11-2016

It appears there are still problems with contacting cs unfortunately.
@Toby is o2 still aware of issues?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎06-11-2016

Not again @Toby

Cleoriff · ‎06-11-2016

Also mentioned in your other thread here @Anonymous

http://community.o2.co.uk/t5/Off-topic/waiting-in-a-chat-line-and-I-am-bored/m-p/1014981#M88036

Veritas Numquam Perit

MI5 · ‎06-11-2016

Yes indeed.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Toby · ‎07-11-2016

Hi @Anonymous,

Sorry to hear you've had some issues getting into contact with us. We have experienced a few access issues over the last week. Have you tried again this morning?

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

MI5 · ‎07-11-2016

Live chat still unavailable for me this morning.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎07-11-2016

@MI5 wrote:
Live chat still unavailable for me this morning.

And for me wanting to report a damaged sim card.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎07-11-2016

@jonsie wrote:
@MI5 wrote:
Live chat still unavailable for me this morning.
And for me wanting to report a damaged sim card.

Would they ship up new one out to you @jonsie.? Not sure of the process if you live so far away? Though I expect one of your lads could get a new one and post it

Veritas Numquam Perit

jonsie · ‎07-11-2016

Yes my son will send it on. It's only the P&G so no problem to be honest.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS