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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 28897 Views
  • 146 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 29273 Views
  • 45 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
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  • 117 replies
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6 weeks and still nothing at all 🤷‍♂️

My services have been off for 6 weeks?I have 4 live complaints 5 requests for managers call backs over 30+ recorded calls ( for training and monitoring purposes ) this will actually be the case as every call will be listened into. 02 staff are not tr...

Device Plan payments

Hi All, So I've been with O2 since March 22 and have contract for an iPhone 14 pro Max, add-on for apple watch and a separate data contract for a Samsung Galaxy Watch 5 pro as I also have a Galaxy S handset I use occasionally. In November 22 my old p...

Sim not working

Virgin customer out the country 8 July when transferred to O2. Contacted Virgin & O2. Received new sim yesterday but not yet working when placed in phone. This has been a time consuming and terrible process. I signed up with Virgin not too long ago &...

Magdel by Level 1: Joiner
  • 356 Views
  • 3 replies
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temporary moving to another country

Hi,I am moving from the UK to the Netherlands for a 6 month-period later this month and am wondering what to do with my O2 contract. Can I pause it for the duration of my stay in the Netherlands, or should I just switch to a service for coverage whil...

FreyaS by Level 1: Joiner
  • 325 Views
  • 1 replies
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Declined credit check

Been with O2 17 years. Decided to upgrade to iphone and get an apple watch They accepted the phone, but rejected watchI have a high credit score, no blemishes on my record If they don't accept me for watch. I will be leaving. Still waiting to find ou...

PaulaaT by Level 1: Joiner
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  • 1 replies
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Airtime "Offer" with upgrade.

HiI may upgrade my phone.I see there is an airtime "offer" on 36 month deals - £9.70 1st 6 months then £29.70 for 30 months = £949.20.If I ignore the "offer", I pay £20 per month for 36 months = £720.00.Who in their right mind is going to take that "...

Malc1 by Level 1: Joiner
  • 228 Views
  • 1 replies
  • 0 kudos

Do I have to activate a Bolt on?

Hi there, could I please ask a question?Just posting a question about a Bolt on. I am on pay as you go and I just top up now and again with £10, and this gives me 3000 02 texts and 0 minutes and 50MB of data. I put a £5 data bolt on, the day before t...

Vitual assistant and customer service email address

Are all the people who work for O2 experts in the writings of Franz Kafka?It seems impossible to get a straight answer to anything on this site, you just go round and round.I will be amazed if I get an answer to these queries:1. Why doesn't the virtu...

Tracking Delivery - make it easy.

O2 - this wasn't helpful, stating this.....I have blanked out personal details... New activation,Vas,Resign,ChangeORDER NUMBER:NC************ORDER DATE:12 Jul 2023STATUS:CompletedITEMS:Pixel 7ESTIMATED DELIVERY:14 Jul 2023STATUS:CompletedDELIVERY TYP...