General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Why is the O2 network so bad?

So a few months ago I joined O2 to take advantage of the free EU roaming and also the Virgin Media free upgrade. I'm paying £10 a month for 30GB of data, which is now double to 60GB thanks to the Volt deal. While I am pretty happy with the price and ...

Virgin to o2

Hi, I have been switched from virgin media to O2 , I have lost 48 GB data allowance that I had the price has gone from £6 to £9.50 and since the changeover I have had no signal at all apart from being able to get the O2 app to work I have had no luck...

Accidentally changed my phone tariff

Hi. I ordered a new sim for a mobile hotspot device, and when I was ordering the device I didn't select 'get a new phone number' meaning that it has changed my phone tariff now. I used to have a 90GB contract with unlimited minutes/texts, and now I h...

Did O2 exclude EU roaming?

I bought my SIM only contact in March, which included EU roaming. Today I got an email stating it was a mistake, and hence they are going to charge! They are literally changing my contract after 6 months of use. How is this possible?

What smart watch would i get

hi everyone i am dying for a flip phone so looking at them all i think i am going to get the new Z Flip 5 . But i have decided to treat myself for a change and tbis starts with phone & hopefully a smartwatch as well?? can anyone tell me what? , if an...

Pay as you go (card removal/prevention)

A relative has a pay as you go system, which is connected and charged to my card. However, sometimes this relative unexpectedly buys more 4G on my card without my permission. Is there anyway that I can prevent further transactions or control it?

Email

Well so just a few days into to 'switch over' from virgin and on my mobile I have had-1/ a scam call from '02' to give me 49% off my bill for being a loyal customer! accompanied by 2 txt's with a code for me to enter, 2/ A txt asking me what I though...

Transfer of ownership issue - almost two weeks

Hi there, Hoping someone can help me with this. Knowing I was approaching the end of a 3 year pay monthly contact with O2, I wanted to have my new contract in my name instead of my mother’s, instead of upgrading in her name. I was advised by O2 that ...

Phishing notices

Hi there .Has anyone else has default notices through the post which dont match their mobile numbers? Im sure its a scam, but wanted to report it anyway.Trying to get through to 02 to do that is proving difficult

Poor customer service

I recently moved (not by choice) from Virginmedia to O2 and upgraded my phone and Sim with them. Part of the upgrade offer was the Galaxy Buds 2 Pro for £1. After a number of weeks, calls, webchat, chats in MyO2 the code finally arrives. Expiry date ...