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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
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O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
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Ported number can't receive texts

I ported my number over from Vodafone when I joined O2 three months ago, and since then haven't been able to receive any texts. I've spoken to customer services who say it's a network issue, but I can never get the same person twice and they all say ...

Ljpr by Level 1: Joiner
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  • 1 replies
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France to Belgium

So we are on pay as you go and travelled from France to Belgium (which is down as included in EU roaming) and got this message: Welcome to BELGIUM. Calls from your Pay & Go mobile back to the UK cost £2.00 a minute to UK mobiles and to UK landlines. ...

Deb11 by Level 1: Joiner
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Refunds

Can someone please advise why when making a payment with o2 they take it directly from our accounts but when you are entitled to a refund you have to wait 5 working days I think it is disgusting and unacceptable that we have to wait for what is ours....

Upgrade dispatch email CC'd in my email address but the name is my ex from 10+ years ago, any help?

Hi, I upgraded on 27/7/2023, after this i received my dispatch email from o2shop@o2mail. The CC was "Betty Crocker" (name change for privacy) when i click on the email to find out why satan had been CC'd in it was MY email with her name on it? In MY ...

Bonni3 by Level 1: Joiner
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Very Slow Upload Speeds

on ‎**Personal info**23 13:07Hi, I have a couple of O2 Pay monthly 5G Sims, in a couple of phones At home I only get 4G signal, which is fine however the upload speeds are very poor Typically I can get downloads of upto 80/90Mbs but uploads are typic...

Network speed

Hi. We have just taken out 3 new contracts, all seemed OK at home but just tried downloading using mobile data. We have 4/5 bars so good signal but download speed only 3 to 4 mgps which is very slow. Are speeds capped or is this normal.

JIFFY by Level 1: Joiner
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Using my phone in the USA

Can anyone help, please? I am utterly confused.From information off the O2 website it seems that my phone, a Motorola G(8) is not compatible with North American networks. Yet, an assistant at my local O2 shop, who examined my phone suggested I buy an...

Promotional earrbuds

Worst company ever. Really is the worst company. Had to phone o2 7 times for the promotion earrbuds and still have not got them. Lure people in with promotions then it's like getting blood out of a stone to actually receive them. Sure this is illegal...

Flesym by Level 1: Joiner
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o2 "discount"???

This morning I received a call from 01262 679743 and a foreign gentleman said he was from o2 and wanted to offer me 40% off my Bill for 12 months. I replied that I would contact o2 directly and hung, then immediately blocked the number. I doubt that ...

JRDM1953 by Level 1: Joiner
  • 238 Views
  • 1 replies
  • 0 kudos