Discussions & Feedback
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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 85 replies
  • 0 kudos

Samsung s20 ultra

To anyone who owns the new Samsung s20 ultra, when you shake your phone a little can you hear something rattle inside? Or do I have a faulty device? I'm not 100% what it is but it could quite possibly be the sim card tray and I'm getting paranoid thi...

Bradley by Level 1: Joiner
  • 2 replies
  • 0 kudos

Broken Phone

Desperately need some help/advice. My phone isn't working and I have insurance with 02 but since the webchat is down I have no way to contact them to get it fixed/replaced. Does anyone know if there's any way of contacting someone/getting help? Thank...

Data help

Sky have offed 11G of data to their customers due to coronavirusWhat are O2 offering to there loyal customers???!

Offers by Level 1: Joiner
  • 2 replies
  • 0 kudos

mobile broadband

HiI will be without broadband for about 10 days and would like to know the best way to stay online for that period -mobile broadband?

nickh1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Free Galaxy Buds

how do you get the digital receipt download so you can claim the free galaxy buds for preorderering the galaxy s20? Thaanks

pete1961 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Samsung galaxy s20 plus exynos poor battery and performance

So all the reviews are out and as expected the exynos chip used by samsung is subpar. The ad 865 seems better in terms of battery and performance. What are your thoughts as I can see some petitions asking for samsung to dump the exynos chip set. I am...

marvi0 by Level 1: Joiner
  • 1 replies
  • 0 kudos

What good is a sim pin or PUK code?

I don’t know why it’s even worth locking a sim and requiring a PUK code when anyone can simply input the phone number to the O2 website to retrieve it.Surely the whole point of locking a sim is to prevent “baddies” from using it. Giving the PUK code ...

AGP by Level 1: Joiner
  • 4 replies
  • 0 kudos

Upgrade cost vs new contract cost

ok, am totally confused by O2 pricing. Went to carphone warehouse, with the intention of upgrading both of my O2 pay monthly phones, and it turns out that if I upgrade, it will cost me more than if I take a new number on a new contract. A new Google ...

Mauler19 by Level 1: Joiner
  • 3 replies
  • 0 kudos

S20 ultra updates

Anyone had any updates with solid dates, I'm at my wits end with o2 support they all give different answers.I honestly believe we have approx 2 weeks to get these before we see a total none essential logistical shut down

AlexH95 by Level 3: Thinker
  • 43 replies
  • 0 kudos