General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Why don't O2 LISTEN??

Just find it annoying when you tell O2 something that is wrong with their website and they just don't bother to fix it. I am travelling to Ireland and discovered on the International calls section there is on offer an "Ireland Bolt On". Gives you a c...

Resolved! No Network for last 2 days

I and all the people around me on o2 have had no reception for 2 days ,yet when i type my postcode into the part where it tells you if their is a problem ,it says working perfectly ,and im xxxxxx if im using house phone to get in touch with o2 ,not a...

Email change in Community/Forums

Anyone know how to change your email address for the forums? I can see it, but just can't work out if it is possible to change it.

Resolved! International Phone Card

Please help,I have a monthly account with o2 but Can I buy an international Phone Card to use FROM China back to the UK.?

Resolved! No signal

I have had no signal in Middleham, North Yorkshire for 5 days now and still it shows as mast problems. When will this be repaired?

Resolved! No signal since yesterday

Anyone any ideas when signal will be restored NR17, been out two days. Not a good start to a new contract.

Resolved! ARGOS

Hi everyone I've been really silly I've signed up to something through the Argos website to win somethingontheunderstandingthatIcouldcancelbyphoneortextanytimeIwantedand as it was through the Argos Website I trusted it.it's took £4.50 off me for the ...

After 12 years, cya O2 :/

Been due an upgrade for about 3 years but never did as I wasn't interested in anything over iPhone 4 till nowThe HTC one appears and I want it but out if the blue, I receive a call that due to my "loyaly", o2 wants to give me a deal.....so the deal o...

Resolved! Contacting O2

Why is it so difficult to get in touch with o2? Been waiting on hold for 25mins listening to hideous hold music, you're a phone company, answer the phone. There's no way I'm paying to contact them to sort their mess ups. Any suggestions on how to get...

Resolved! who called me

Just had a call from an 02 number but can't find out who it was?I ring they don't speak, how do I trace the number? Thanks