General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Have been migrated from Virgin to 02

I can't hear anyone when I made a call. They can't hear me. The only calls that ring on my phone are from other 02 users. Anyone who phones me from another provider just gets cut off. I did speak with a very nice man who explained they had registered...

[Guide] eSim from iPhone-to-iPhone: Sep 2023 method

I know this has been asked before a lot, but I want to check the current Sep 2023 options available for O2 customers. This is important this year for the 15-series iPhones as they might be eSim-only models, as the 14-series iPhones sold in the US wer...

Annoyed!!

Ive been raising a fault since the end of July. On the 28th August, my complaint was escalated to CRT. I was told I’d hear within 5 days, I didn’t. I contacted again, was told to wait a couple of extra days as they were busy. I did. I also sent an em...

Switch Up Clarifications (to community team)

To the O2 staff running this community: there have been a load of posts relating to switch up and the changes coming, with little clarification from O2. Can we please, for the sake of clarity of the product being offered, get some answers on the foll...

PAckage

HiI really do not understand my package and want to tranfer my account to my daughter as I have been paying for the phone and contract.Please can I speak to someone to help me

Diabolical customer support

Contacting customer support and trying to resolve any sort of issue with O2 is just infuriating. Mostly automated replies, human advisors either don't care or are completely clueless. Complaints team don't reply to letters, or emails other than the s...

O2 switch up question

Hi. I have a bit of an odd one here. I got the iPhone 14 pro max earlier this year with the switch up bolt on. At that time the device was £1407.67 (bit of an odd price) which is £39.11 a month. the new iPhone 15 pro max is only £1199 and as no inter...

balance top-up

Hello, I live in Sedat Turkey. I have a company in England. for this reason, I use your line, but I have a problem. I can not load pounds on my line, so I found an intermediary company, if I load the balance from www.ding.com, will I have a problem?

o2 to o2 number migration

They are still having them now by all accounts, otherwise my 24 hour transfer (O2 PAYG to O2 PM) would not be taking over a week with no resolution in sight. Oh, they promised me twice the data with the 'deal', that isn't happening but what IS happen...

02 switch up oversight

Hi, i need help or advice on what i can do. Im on 02 switch up but there is a HUGE over sight stopping me getting the phone i need. The phone is not available in the highest spec i need in any store across the uk. Only online and 02 switch has to be ...