General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

New Billing Platform - O2 Cut Me Off Help

I have had a number of emails and letters from 02 to say they are disconnecting my service due to migrating to a new billing system. I called them last week and was given a PAC code for my 3 devices, it has worked for only 2. My personal phone has no...

keeping old number

Even with PAC sent and confirmed by 02, new number (instead of the old number) still appears in my phone.I can still use my old network when it should have been deactivated as soon as I activated the new sim. sim took several days to arrive and now 0...

Returning a device

More info (Highlight to read)I made an upgrade then wanted to cancel it. To do this O2 asked me to return to the sender when the delivery driver came. That’s what I did, asked the driver to return to sender. He’s then said it was delivered when it wa...

Goodbye O2

After a decade of very happy service its goodbye. Since being taken over by Liberty customer service is none existent.In the old days PAYG customers could live chat with customer services. Now its a chat bot. That won't let me through to real person ...

can someone in customer services pick up the phone?

Customer of 12 years about to walk out the door - customer service at o2 used to bad now doesn't exist....

O2 customers can save nearly £500 on exclusive rewards and experiences according to Uswitch

From the VMO2 press room :- PERKS OF THE MOB: O2 customers can save nearly £500 on exclusive rewards and experiences according to Uswitch - Virgin Media O2https://news.virginmediao2.co.uk/perks-of-the-mob-o2-customers-can-save-nearly-500-on-exclusive...

Poor customer service

I wanted to port my number from EE to O2, so I called the O2 customer service for help on the 21st of May 2024, i provided all information required to enable the customer advisor complete the form and initiate the porting request. at the end of the c...

Scam number

Just recieved a message from what looked like my energy supplier saying my smart meters need changing and to arrange a time and date with them, all looked legit as they had my account number attached so messaged a date tot them but upon checking afte...

Don't answer this number it's a fake!!

So I got a call earlier today from this phone number +442081632113 saying their name was either Mike or Mark and that they were from O2 which I figured was a lie as as soon as I asked if you're from O2 why is my phone telling me this is a scam they h...

O2 Stores

My phone is lost or stolen. I have been to my local O2 store four times in the last two days. I have picked the phone and the associated package. But the O2 store, and I am told this is a UK wide problem, cannot process orders and transactions. Anyon...