General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Finding it impossible to cancel a SIM-only contract within 14-day cooling off period

I took out a SIM-only contract with O2 last Saturday (1 November). It is now Wednesday 5 November. I changed my mind on Monday, since when I have wasted hours and hours trying in vain to cancel it. The wait times on the phone are unacceptably long (u...

Unlink O2 and Virgin Media

I want to leave O2 but my O2 account is linked to my Virgin Media account. Does anyone know how to unlink them please so that my VM account still stays active?

Priority winner £100 gift card

I’ve received a text message it says from priority and an email from o2support@weticketit.com saying I e won £100 ticket master gift card and to rsvp with a code they gave to claim the prize but it’s saying the code is wrong is this a scam

Someone has stirred up a hornet's nest

Gov Push Ofcom to Tackle Mid Contract UK Broadband and Mobile Price Hikes https://www.ispreview.co.uk/index.php/2025/11/gov-push-ofcom-to-tackle-mid-contract-uk-broadband-and-mobile-price-hikes.html

O2 app issue

Hey all, I recently had an update for the o2 app, but now the app has frozen on the first page, I can't do anything on it, can't swipe, no buttons to press, I've cleared the cache, I've uninstalled it and reinstalled it but nothing works, it if a sha...

Blocked numbers keep calling me

Every now & again I'll get phone calls from international numbers, which I always block & delete, but somehow, the same numbers still try to contact me!I always block & report, so WTF can I do?

Merger with Virgin is a shambles

Having worked as a software engineer for over 20 years, I am embarrassed to be an O2 customer by the shoddy application of the new SSO, and the contact helpline. In the past, if I wanted any accessories or additional items, it was as simple as orderi...

iPhone 17 pro max Cosmic O (Out of)-range

Hi,Just wanted to share my experience.I’ve been with O2 for nearly 8 years now and joined the Switch Up program when it launched in August 2022. I’ve always loved getting the latest phones each year, and the program has been fantastic—until now.O2 ad...

Ofcom criticises O2 for going ‘against the spirit’ of new pricing rules

So what did OFCOM expect would happen?Should have stopped mid term price rises.https://www.theguardian.com/business/2025/oct/30/ofcom-criticises-o2-for-going-against-the-spirit-of-new-pricing-rules The BBC Article https://www.bbc.co.uk/news/articles/...

o2 Satellite - Starlink direct to Cell

Looks like o2 have signed up to Starlink Direct to Cell, to enhance coverage in the UK, finally some positive movement on coverage, and hopefully data speeds. I wonder if / how o2 will monetise this...You can sign up for more information here: https:...