Discussions & Feedback
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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 29237 Views
  • 45 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
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  • 117 replies
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Apple Watch Ultra upgrade

Upgraded to an Apple Watch Ultra, delivery is now nearly a week late when originally showing in stock and paid for delivery, contacted O2 on chat yesterday and the advisor was unable to answer why the upgrade delivery is not only late but where it is...

MNE by Level 1: Joiner
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RIP Virgin Mobile.

As of now Virgin Mobile have ceased to sell New Phones, and Airtime Packages. There are no upgrades either. Giffgaff have been added to SIM only. I got warning of this a few weeks ago but was asked to keep quiet.Seems they wanted it to go out with a ...

Enlli by Level 65: Ultra-cool
  • 601 Views
  • 2 replies
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Roaming Charges

I am aware that at the moment there are no roaming charges for using you phone in Europe up to 25gb. Does this also apply to countries out of Europe? Do roaming charges also include phone calls?Thanks

Greshoff by Level 1: Joiner
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202 scam?

I wanted to find out how i could prevent my phone from connecting to cruise ship satellite without me having to use airplane mode and not being able to use my phone at all. I rang 202 and the guy wouldn't tell me wanted to verify my account which i d...

Feedback for telephone agent Njabulo

After experiencing drawn out troubles with my phone and experiencing negative service from my local O2 shop and other O2 telephony agents (poor oversees line, getting cut off, language issues)I must express my gratitude to Njabulo Malloy for his exce...

jules99 by Level 1: Joiner
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Identify Fraud

Hi. I have recently received letters from O2 saying I have defaulted on my payments for 2 mobile phone contracts but I have not received any phones or any other letters and have not set up any contracts. Turns out someone has used my name and address...

Georgia8 by Level 1: Joiner
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4G and WiFi calling

Yesterday I was migrated from Virgin Mobile to O2. This morning I got a notification that O2 had disabled 4G calling. I checked WiFi calling and found that it had also been disabled. It wouldn’t let me enable it. After a chat with O2 support, I was t...

S22 and O2 - excercise in frustration

I've had my S22 for around a year or so and it's been extremely frustrating. The battery life of the unit from the start has been awful - i was advised this was normal because the batter "needs time to settle" - however, it's performance is erratic a...

DCharlie by Level 1: Joiner
  • 466 Views
  • 3 replies
  • 0 kudos