General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Half an hour wait for 'Live' chat ...then they all went home

Sorry we're extremely busySorry we're extremely busySorry we're extremely busySorry we're extremely busy etc. Waited from 8:30pm for half an hour, then 'unavailable' Appalling!

Login/ log out bug?

Iratic effects today. I can me looking at the page go away for an hour sitll able to post etc yet not showing in users online . The guest count is high again?

O2 store, Newton Abbot

I just wanted to say to the people at O2 that I visited your store in Newton Abbot, Devon, yesterday and was so pleased with the customer service I received there. I THINK the young sales advisor was called Luke, but I am not 100% sure! But he was ve...

My O2 Experience - The Staff Are So...

O2 Staff are so funny, a little initiative goes a long way: After witnessing and being the victim of a disgusting level of service at the O2 store (two O2 store employees and store manager) I have been forced to take the matter in my own hands and wr...

One more good thing about O2 seems to be disappearing

O2 to move jobs to South Africa O2’s plans to transfer 200 UK jobs to a South African call centre run by its outsourcing partner Capita have been met with outrage from union leaders.The operator said the move was part of ‘fundamental changes’ to its ...

Unlimited texts.

I've been on o2 for quite a while now and unlimited texts used to mean 12000 texts but now they've changed it so whenever I check to see how many texts i have left it says how mnay I have up until 3000 but then when I've used them 3000 it gives me an...

Why am I PAYING O2 a "Loyalty Discount"?

I just checked my bill online, in the add-on's section of my bill is a item called 'Loyalty Discount' and it has cost me £4.04!This is not a reduction amount, it is added on top of my 'Works for iPhone' package. The two sums add exactly to the total ...

Resolved! Why cant i buy a new phone.....

here goes, i have a contract with o2, i had my phone stolen, stupidly i had forgotten to register it with insurance, so no replacement handset, my fault! o2 were very nice and sent me out a replacement sim and i am using a phone given to me from the ...

Replacement phone and all the troubles

Hi, Sorry, long story.Main points:I sent a phone for repair (Nokia E5)They sent me a replacement they said it's temporary (Nokia C5)Figured out it's final and I can't change it to anything else or have a refund Then in details:In March this year I bo...

Lousy Customer Service - O2 store, Manchester Arndale

Today I went to the O2 store at Manchester Arndale to redeem the £10 O2 voucher. I bought a PAYG O2 Samsung Galaxy Y phone and had asked the customer assistant to use the £10 voucher for this purpose. I mentioned that I had £7.50 in saved rewards and...