General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Experts warn of 'mass spamming'

Tens of millions of UK email users could be targeted in a "mass spamming event" designed to harvest their financial details.The National Crime Agency warned that small and medium businesses are the particular targets of the messages that appear to be...

Resolved! Deletion of My account

I am in shock...o2 in their wisdom have deleted in it's entirety my main o2 account.They claim it was my secondary account but it was the account where all the traffic went..The other account which I barely knew existed has hardly been used. They say...

Resolved! O2 EMAIL?? Is It Down?

Hi Everybody, Is the o2 email service down? I have 2 account and cannot get into any of them! I keep getting the error screen, tried everything. Please HELPJonathan

Resolved! Hi am new to the o2 community

i like having an acount with o2, it helps me with my phone , o2 webmail and billing. what can i learn about more to get the best of o2 products? i find o2 gurus very helpful, however i find that sometimes they are unavailable and just need to wait un...

Resolved! Samsung S3

HelloAfter my initial confusions, getting to quite like this S3 (after being persuaded to er, 'update' from my Blackberry 9320: oh the power of advertising... ).However, I still find it quite amazing that a phone so powerful and so full of well, idea...

Resolved! Contact is not strong

HelloContact me inside my apartment is not as strongIt is only weak message comesOutside the apartment have a strong connectionDo you have a tonic for the network inside the apartment so I can more easily make the connectionCompany 3G gives subscribe...

Resolved! Closing email account

What do customers do who have used o2 email address for business?

Resolved! Billing screen

Would it not be better if we could have displayed the 'current' bill, instead of our previous bill in the display bill part of My 02.I know I would prefer it.

Bring back Send a text

Bring back Send a text, it was awesome...

Resolved! RECIEVED PHONE BACK DAMAGED. NO ONE IS TAKING RESPOSIBILITY

I SENT MY PHONE AWAY TO BE SERVICED. WHEN I RECIEVED IT BACK THE SCREEN WAS CRACKED. O2 TOLD ME THAT IT WAS UK MAIL THAT HAD THE RESPONSIBILITY BUT WHEN I CONTACTED UK MAIL THEY TOLD ME THAT BECAUSE O2 WAS THE CUSTOMER THAT O2 HAD TO CLAIM ON MY BEHA...