General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Resolved! The left hand knoweth not what the right hand doeth!

After upgrading to Galaxy S4 on a Refresh contract I got an email from "Martin Bould - Head of Consumer Marketing" telling me "What you get". The email then sets out the Air Time and Phone plan details but gets them wrong way round. I replied asking ...

Flood relief effort: Help if you can!

Hi guys, As you all know, flooding has heavily affected many areas of the country, leaving many families with the huge task of sorting out their homes, land and possessions Until further notice, the numbers below are free to call on O2: The Met Offic...

Channel 4 Comedy Gala - urgent feedback required

Hi guys we have the opportunity to get hold of a few tickets for the Channel 4 Comedy Gala on Friday the 16th May at the O2 Arena in London. It's a great night of entertainment in aid of the amazing Great Ormond Street Hospital, that every year treat...

Being Ripped Off?

I have been with O2 for many years as a pay as you go customer. After receiving a text message from O2 I started to investigate going over to a pay monthly (contract) and eventually ordered a phone on contract on the 23rd. The O2 site stated that as ...

Switch to 4G

Always easy to criticise when things don't go well, but people aren't so quick to say thanks! But just a thanks from me around the switch over to 4G. Got a text with some easy to follow instructions and a few days later 4G appears on my phone as if b...

tugo app

hi, still trying to work my way around this blog, since the latest TUGO update it gone to pot on my tablet and never really had any joy with the nexus 4,use the tablet as when the signal dropped as I`m in one of those spots that doesn`t matter which ...

Resolved! Help with my iPhone

I've got the new iPhone 5c and can't seem to figure out how to put the little yellow faces in my messages I know it's nothing major but its really bugging me, I was told I need the little world icon next to my space bar but can't find anywhere in my ...

Resolved! Unsolicited Order

I moved back to O2 last week after a few years on another network. I'm trying to sort a few things out (minor things like the name on my account/contract being typed in all lower case and my phone plan is for the right amount but notes the wrong hand...

Virtual Interviews - what would you like to see?

Hi guys we're in planning more Virtual Interviews, are there any particular topics you'd like to see over the next months?

Resolved! What should I do?!

Okay, I know this question may have been asked before but so far any legwork hasn't found an answer to this. Basically, I own an old HTC Wildfire S that doesn't cut it anymore, so I'm looking for a new phone. I also own a iPod touch which is also in ...