General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Disaster phone upgrade process and still no new phone after 17 days - and counting!!

Ordered phone 10/06, delivery made by dpd 11/06. The delivery driver wanted a code which I hadn't received as my sim had been disabled. He took the phone away. Since then, all appeals to O2 for redelivery and now cancellation of the order as I wish t...

What is going on with O2 lately?

Anyone else had issues with O2 lately. They havent been able to port my number since April, Complaints department not responding to the point its almost past the 8 weeks that I can submit an OfCom complaint. Order has been stuck for the return of a h...

ABYSMAL CUSTOMER SERVICE WORST MOBILE COMPANY EVER!!

I have been with O2 mobile for 7-8 years. I am at the point.. well BEYOND the point of no return. The customer service is ABYSMAL! HORRENDOUS! NON EXISTANT! ALL of their call centres are in the Phillipines, not one is in the UK or EU. The Company is ...

O2 shares essential tips to protect your sensitive information from phone thieves

From the O2 newsroom :- O2 shares essential tips to protect your sensitive information from phone thieves - Virgin Media O2https://news.virginmediao2.co.uk/o2-shares-essential-tips-to-protect-your-sensitive-information-from-phone-thieves/

Not receiving calls from other networks or text messages

Recently switched from EE BUSINESS to O2 Business, I have not receiving any calls from any other networks or land lines.nor am I receiving any text messages.i have contact customer support on many occasions and they say that their systems are all sho...

Charged for call to Africa I did not make

I've been a long customer of virgin and I got passed into O2 through them. I have never called Africa or know anyone there. 6 months ago I was charged £300 for a call to Africa and no one has come near my handset phsycially. They said they would inve...

Monthly deal

I was put into a false sense of security where I'd been put under the impression that I would be paying for a pay as you go deal of 30gb a month @£10 a month but ive just received a message a new sim is being sent of which I don't need! As I don't ha...

Not very satisfied

Got an unexpected bill of £415.77 this all wrong spoke to virgin yesterday they said it,s an O2 issue spoke to O2 it's a virgin issue was promised a waive discharge no one will help . Never wanted or agreed to O2 in the first leave it incase you chan...

How can I distinguish a genuine O2 number

I have been called by 02046033582 and 02046033583 in conjunction with special offers from O2. Are these a genuine O2 numbers? The caller claims they are from O2 but when I asked them the name of O2 Chief Exec they did not know. So I ended the call. H...

Delivery Pin Code - Utter Shambles

Why does customer service get away with sending a delivery PIN code to the phone I lost last week abroad knowing I have just bought a new contract and sim! Wasted yesterday and today trying to get a delivery PIN code sent to my email address associat...