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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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  • 146 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 29239 Views
  • 45 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
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  • 117 replies
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Upgrade

I've been with O2 now for 7 months and paid my bills on time and was offered an upgrade. I applied for that upgrade only to be told I don't meet their criteria. Why on earth did they except me in the first place if I don't meet their criteria, obviou...

Ian6291 by Level 1: Joiner
  • 231 Views
  • 2 replies
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iPhone 15 Pro stock

Why are O2 on their website advertising the phone in stock and next day delivery and as soon as you order and pay they text to say they're awaiting stock. Feels very unlawful

martinH1 by Level 1: Joiner
  • 1277 Views
  • 4 replies
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False missed calls

In the last few weeks I've been getting 2-3 calls a week from people who's numbers aren't in my contacts, claiming they have a missed call from me. How can that be when I don't have their number? Why is this happening all of a sudden? Can it be stopp...

Issue solved

I called O2 from my registered mobile today using 202. I was asked to answer "yes" if I was calling about the line I was calling from and I did so. I was put through to a customer service representative and explained my situation. He then told me I n...

ee_c by Level 1: Joiner
  • 801 Views
  • 6 replies
  • 0 kudos

cancelling my phone number.

I have moved to india in january and would no longer need your services. i am still charged the bill. please deactivate my account as there is no means to contact o2 directly. phone gets disconnected and there is no email address provided for contact...

Issue with new Phone upgrade/order

So I ordered a new Iphone14 monthly contract on the 16th to arrive the next working day - The 18th of September.I arrive at the O2 shop in Weston-super-Mare on Monday and my phone is there, I have seen it.But the order number isn't recognised. So I c...

O2 affecting my credit score negatively

I was an O2 customer for 10+ years and last year I finally made a switch to another network due to having persisting issues with O2's signal even though I was paying for a 5G most times I hardly has 3G (even when I am outside). Before I left I called...