General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Resolved! For Clarification of Community Guideline 18.2

18.2. Please do not discuss moderation that has affected you on the public forum, as this is a matter to be dealt with individually with the community team via private message. Acording to my reading of this it would not be a breach of the above Guid...

Which Browser To Choose

Apologies if this has already been discussed but I can't find it on here. I have been a longstanding IE user but now I want to change as I am hearing a lot of negative comments about IE. Can you recommend another browser that I can use? I am running ...

Resolved! cancel my contract phone

i would like to check when is the last payment for my contract and the service will be terminated

Resolved! Help with contract

Sorry if i have posted this in the wrong place. Phoned 02 retentions yesterday about my sim free contract ending and was told its 28th not 25th my contract is up. I was thinking last night if 02 get taken over by 3 or is it three i dont particular wa...

Resolved! Private Messages

Is it mandatory in the O2 Community to have the PM function turned on? The "Guidelines" are silent on the matter.

Faulty Handset 23 days old

Hello, My S5 developed a fault with the screen however as its outside of the 14 days i have to have it repaired, does anyone else find this shocking ? my inital thoughts that if anything was faulty you are with your rights to request a replacement? a...

O2 not interested

I'm hacked off with O2 The reception in both the places I currently spend any time is terrible. It's difficult to even hold a conversation. Do O2 care? No - the website doesn't even have a webform to email them to tell them. Just a forum to rant at. ...

O2 Customer Service Well done!

We hear so many complaints about O2 CS. For balance I thought I would post my own experience of today.My two year contract is now finished. I changed my handset to a Note 3 in November still using old 3G sim and remaining on existing tariff.Today I n...

Email problems

I keep getting kicked out of emails and I know my wifi is working fine?

Resolved! data usage

I had always had iphones and always been with t-mobile/ee or whatever they're calling themselves these days. I switched to a samsung galaxy and o2 in May and i have 5gb of data a month as thats what i had with t-mob and they advised me that i only ev...