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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
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Plan.Com hits the Guardian

https://amp.theguardian.com/money/2023/oct/23/my-o2-mobile-contract-was-cancelled-against-my-will What is interesting here is what Plan said when challenged. I asked Plan.com about your case, and it says a third-party sales company over which it had ...

Enlli by Level 65: Ultra-cool
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£11,000 roaming bill

A rather expensive mistake :- Health Secretary Michael Matheson agrees to pay back £11k iPad bill - BBC Newshttps://www.bbc.co.uk/news/uk-scotland-67382388

Oxonian by Level 29: Intuitive
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Credit score issue (fault with o2)

A cheque was wrongfully added to my account by a member from o2 in July. This paid my bill and credited my account with the remainder. The real owner of the cheque then presumably cancelled it and the cheque bounced. This resulted in my direct debit ...

carquin by Level 1: Joiner
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5G woes

Excuse the long story. So my last phone was a Galaxy S20 Ultra bought specifically because it was one of the first 5g capable phones. My next phone was a Galaxy S22 again 5G capable.My home is literally within sight of a 5G tower and my City has pret...

Artificial Intelligence (AI)

Just when you thought that you were getting on top of ChatGPT and Microsoft Copilot, Samsung announce their own AI tool, Samsung Gauss :- Samsung joins the AI race with Samsung Gauss – and the Galaxy S24 could benefit | TechRadarhttps://www.techradar...

Oxonian by Level 29: Intuitive
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02 travel inclusive zone

I have the 02 travel inclusive zone bolt on and I'm going to Canada for a year to travel, I was told in store that I can only use it for 45 days while in canada and after that I'll be charged for using it. Is this correct or is it longer/shorter? I'm...

Matthew-F by Level 1: Joiner
  • 438 Views
  • 3 replies
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I am being charged for a phone I don’t have

Hello,i had ordered a pink iphone 15 to pickup at Birmingham new street store. I later figured I would prefer the plus so I placed another order for the 15 plus which was delivered to me. Wanted to give the 15 to my mum so I went to the store to pick...

Mzgbemmy by Level 1: Joiner
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