Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...
totally annoyed as I received a call from carphone warehouse today saying mine had arrived, went to them to pick up and sort out the upfront cost change (O2 from £79.00 to 29.00) and "the computer says no " can't have it until 31st march. WTF
While filling out my feedback form after a guru chat ..I lost my conection ....so I just wanted to say that the quick service, accurate information and well mannered guru, was much appreciated ...not sure if the guru had to be identified in the quest...
Hi guys, Some of you may remember that we we had a discussion recently regarding rewards nominations (SEE HERE) where we talked about the idea of nominating a special member or post who has really shined in the community in a helpful, supportive or f...
Hi everyone, I'm new here! I currently have an iphone 5s and am due an upgrade in October. Assuming O2 will have the phone availabe which handset current or to be released would you recommend and why? If it's worth my while waiting later than October...
I can't understand why we always have to be ripped off when using our mobiles outside the UK or the EU. I used 10767KB in the UAE on route to our holiday in South Africa and it cost me £40. I bought a data bundle which was linked to a South African S...
Upgraded on Monday. Was told delivery today. Text yesterday to say dispatched. Text to say today order cancelled.phoned told order delayed by delivery agent. Nothing o2 can do to help. Poor poor service. Do I cancel and go elsewhere. Thoughts please
"Telefonica-owned O2 has quietly become the subject of interest from Three UK owner Hutchison Whampoa. According to The Sunday Times, the UK mobile market could quite soon shrink from four major operators to just three, after talks between the two co...
Has anyone else had this frustration? I am about to upgrade (or not - might be now in the 'far too difficult' box) to change my surname on my account. I have phoned, been promised an email (no result), tried the online chat (silence) and have scoured...
Just to say a big thank you to Jackie in the upgrades dpt really got me sorted after a bit of a nightmare weekend with my new tarriff great service and a great attitudeThanks again
Just wondered people's opinions on having a thread where you review phones from yesteryear like the Nokia 5110, motorola v200 or Siemens A55 etc
