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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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Virgin Media/O2 merger scams. Number block threat

I received a call from 02038939670 telling me with a strong foreign accent that due to recent merger between virgin and 02 I would need a new sim or my number would be blocked in 4 days. Of course he had my number since he calling me on it. I know I ...

TMTMTM by Level 1: Joiner
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Cancellation

I am having a nightmare trying to cancel my contract. I was passed from pillar to post on June, finally was assured it would be cancelled and then received another bill in July, called up, sent email complaint. I am now on my 15th email going back an...

Luna01 by Level 1: Joiner
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Short code Balance 20202 not working because sent as +4420202. Tried +20202, worked but charged 55p!

From 2020/1 when track-and-trace sign in was required at venues and there was the possibility of individual Covid Passports being introduced I put O2 Classic 321 PAYG Sims with £10 credit in spare phones. These still have credit as rarely used. From ...

Dav_Wil by Level 1: Joiner
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Vacation hold

We plan to go on an extended holiday. Can we put our O2 cell service account on hold? We realize we may have to pay a small monthly fee and don't want to cancel our service because we need to keep our same phone numbers.

Re: O2 owe us nearly £700.00

Same here! they owe me £930! and for 5 months calling and calling im told the complaint team will call me back re refund.. THEY NEVER DO!! this has happened to other people I .. did you get your money ? hope so

Raf19 by Level 1: Joiner
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Getting help with new position

I have recently become Membership Secretary for Portsmouth Pensioners, which will require making numerous calls to various members, and am wondering whether there is any way of receiving help from o2 in this regard.

Snooks by Level 1: Joiner
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My contract

I am seriously considering cancelling my account with you and moving to another provider on a sim only basis.O2 are far too expensive and I feel as a long time customer I am being taken advantage of.

McG3 by Level 1: Joiner
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O2 ruined my credit score due to their mistake and I physically can’t get through to the legacy team

Joined and left within a week due to no signal under the 14 day exit clause.Sim only contract. Fast forward 5 months and without any emails, phone calls or letters, my credit score dropped by 300 points. Turns out 02 had incorrectly added a £260 char...

GaryP74 by Level 1: Joiner
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