General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

June

I cant believe I have just had to wait on the phone for over 12 minutes to talk to a consultant on whether i remained with O2 for my monthly contract!! I have been a customer for a few years now and have had several contracts with O2. My contract end...

o2 HD Voice - working in Glossop

Hi all, o2 have been doing some work on the local masts recently in and around Glossop. I think it's part of their network refresh programme as they've around 3 times already since the 9th and are back again on the 20th for more maintenence. Anyway b...

Resolved! Capped data

How can I capp all data, texts & calls on my new phone?

Resolved! Signal in Ashbourne Derbyshire

We often go to garden centre in Ashbourne and can't ever get a signal - why?

upgrading a 30 day contract to a phone contract?

does anyone know if you can upgrade to a pay monthly phone contract whilst being on a 30 day contract, im currently on 02 £12.50 30 day contract and was wondering if this was possible?if so when's the earliest you upgrade?thanks in advance

Repair Tracking not working

Hey guys, Took my phone into 02 shop as it become faulty,They have sent it off for repair and gave me a recipt with a online repair tracking number...however it does not work,Ive tried many times made sure everything is correct i type in.All i get is...

Resolved! unlocking

hi please can anybody help if i pay my device plan off iphone 6 will o2 unlock the phone????

O2 Ways to Pay guidelines (help please)

I need help from the forum members please.A few days ago I was nominated to provide a help link showing ways to pay your O2 bill.My nomination was a bit 'off the cuff'... due to the fact I have often provided a bookmarked link showing payment methods...

Resolved! Stop getting messages and deduction money that I have not requested / O2 big bundle offers

Hi, I would appreciate advice and answer to a problem .I keep getting unsolicited message calls saying, Great news you've now got a fresh £10 big bundle.... text....minutes.... until 13 may....we've taken £10 off your balance.... With my use of the m...

Not answering calls

I called O2 which out me on waiting for ages. When someone finally answered, they were impatient and rude. We barely talked. He ust asked for the number I as enquring about. While I was saying the number, he shut the phone on my face. Talk about a la...