General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Resolved! numbers being changed to start with 44+

Hi all. i am finding out more about Ariel direct. but it appears that the numbers in my phone are being changed without my knowledge or consent. the numbers chane to start with 44, and this allows them to charge me more apparently. is anyone else suf...

About the new Spotlight format

Hi guys, You might have noticed that our latest Spotlights were so gooood and full of info that the template we were using is not longer the best way to introduce our Member Spotlight. We were thinking on modifying our Spotlight template. It's been w...

Aerial Direct - Pretending to be O2 & Adding Mobile Broadband

My Mum has been ripped off by a company called Aerial Direct http://www.aerial-direct.co.uk/#1 They called her and she thought they were o2, they said she was due an upgrade and she told them she deals with a local company and will be going to see th...

Resolved! COMPLETE RUBBISH

HOW MANY TIIMES DOES IT TAKE TO CANCEL A DAM CONTRACT WITH THIS COMPANY...... NOT EVEN GOT THE PHONE FROM THEM AS THEY WERE SENT BACK YET THEY STILL WANT TO CHARGE ME EVEN THOUGH THEY HAVE CONFIRMED THEY HAVE RECIEVED THE PHONES BACK

Resolved! Reducing Balance

Nokia 610A few day ago I added £10 to my pay as you go account only to find the balance today is £00.00 when all the WiFi roaming etc configeration are all switched OFF.I only occasionally use my phone to talk with the odd text. My previous top up la...

Community Rewards for April: Time to nominate!

Hi guys, I think last month's nomination thread (See HERE) went rather well Therefore, here's a quick reminder to PM me or post here about any threads, advice posts, reviews or guides that you think deserve special recognition as part of April's Comm...

Resolved! Advice needed re: fraudulent credit

Good morning everyone My query is to do with contracts. I have two phones with O2 which I have had for a number of years. I recently learned that someone who moved out from my address two months ago has taken out a contract with O2 last week using th...

Resolved! slow delivery?

Purchased a S6 on Wendsday, supposed to be here today, but still haven't received a email saying its been shipped?

Chat line

Why does this end the chat before a question is asked?

Resolved! O2 refresh..

Does everyone on a O2 contract get the 02 refresh or is this just for new customers ?