General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

How would your imaginary ideal mobile network look like? :)

Hi, hope you are all well Just wondering what kind of perks offered by other mobile networks, would you like to see on O2? Or perhaps, there's something that O2 offers which other networks don't which is important from your point of view? Here goes m...

Resolved! VAT

Back in the old days the cost of the phone was included in your tarif and you paid VAT on all of it. Now that the phone is seperated from the tarif with a "fixed sum loan agreement" are you paying vat on the cost fo the phone? I can't find any refere...

Resolved! Recorded Phone Calls

Is it possible to get a recording of a previous phone call made from my phone? i have a dispute with a company that i rang recently and was wondering if 02 could send me a playback of the phone call ?

Resolved! Order not been delivered?

Hi there ,Can anyone tell me what courier will be used to deliver my handset my delivery date was today but it's not showed up nothing at all has been delivered and I have been in all day awaiting for the delivery I have tried my best to track it via...

taking o2 to court

HiBack in August O2 has mis-sold me a Nexus7 tablet contract. Tried to sort it out with their complaints team with no luck, and now seem to be hitting a brick wall with the Ombudsman Services as well. However, still do believe O2 were in the wrong an...

Resolved! Pay off refresh contract online ?

hi all, can you tell me if I can pay the balance on my refresh phone online ? I can only see how I can pay up to 7 pence below the amount online, which seems odd..ThanksStu

Resolved! 02UK scam being sent to pay monthly customers.

I don't know where to post this but I'd just like to raise awareness for other pay monthly O2 customers that may encounter the same scam I just nearly fell in it. I just received a text message from 02UK in which the message states - "Dear Mrs J*** P...

Resolved! Texting Scam !

I'm very disappointed in O2 . . .& believe these guys are either scammers or like to lie down watching in glee as their customers get scammed! I took a SIM card contract from O2 in Sep 2012 for £20/monthI trusted my bank account details to O2 believi...

No idea if my free Christmas bundle is coming or not

I entered all the stuff on the page on the leaflet. (thinking, pessimisticallythat it wouldn't work, because when do free offers from any company EVER work?) Didn't have a problem with my IMEI or anything, but I did get a 404. I checked my email and ...

Resolved! Out of contract still being billed

Can i get my money back? Upgraded phone but still being bilet for old phone after centrach ended. Pressured theyd stop talking the money. Wasnt told to cancel direct debit!