General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

O2 shop on Oxford Street told me today my data only sim in does not allow any roaming at all.

Had troubles for a year and all account settings have roaming on but I was "unable to connect" to Orange 4G mast 300m away in France all summer and now O2 tell me that unless I pay off the contract and then change to a voice etc sim I should get a fo...

Samsung Galaxy S23 Plus 512GB - Buds for £1 HELP

Hey so I purchased by phone yesterday and received it today. The only reason I went for the phone was because of the nice offer of the £ buds but it's not in my contract and the offer is gone from the website. When i spoke to someone they said I need...

Payment through my o2 app

That's the second month in a row I've made a payment using the my o2 app.Two payments on 2 diff days and showing as pending on my bank account but overdue on my o2 app.Services now blocked.Cant talk to anyone as the queues always too long.Sort yourse...

complaints

Has anyone made a complaint to this email address, complaintreviewservice@o2.com ?If so was it sucessful

Virgin Media O2 Close to Selling UK Masts Stake to GLIL Infrastructure

This was mentioned in a discussion over the weekend :- Virgin Media O2 Close to Selling UK Masts Stake to GLIL Infrastructure - ISPreview UKhttps://www.ispreview.co.uk/index.php/2023/10/virgin-media-o2-close-to-selling-uk-masts-stake-to-glil-infrastr...

Over 200 spam messages from o2 open

Had over 200 msgs from o2 open, o2 said it’s automated I cannot block it as it’s o2 and keeps unblocking automatically it’s driving me crazy

claiming the fold 5 starter kits and headphones

I've just upgrade to the fold 5 and I'm eligible to claim the starter kit, I've gone on the Samsung website to start the claim but there is no option for o2, anybody know what i should do now?

SIM card not working on 2G

I have an old 2G only device (it's an alarm signaller) which works fine.I recenty tried a newly supplied o2 contract SIM in it and it does not work.Older o2 contract & PAYG SIMs seem to work fine in it still.Is there something different about new o2 ...

switch

i was virgin customer switching to o2

The Samsung Galaxy S24 looks likely to launch in January 2024

This article from TechRadar might be of interest to those who want to have the latest tech :- The Samsung Galaxy S24 looks likely to launch in January | TechRadarhttps://www.techradar.com/phones/samsung-galaxy-phones/the-samsung-galaxy-s24-looks-like...